Customer Success Manager

Role Summary:
The Customer Success Manager ensures long-term success, adoption, and continuous optimization of the AI solution post-launch.

Key Responsibilities

• Serve as ongoing relationship manager post go-live
• Monitor performance metrics and outcomes
• Coordinate enhancements, updates, and optimization
• Provide reporting and insights to stakeholders
• Support renewal and expansion discussions

Qualifications

• 5+ years in customer success or account management
• Experience supporting SaaS or AI solutions
• Strong analytical and communication skills
• Higher-education client experience preferred

Job Types: Part-time, Contract
Contract length: 8 months

Pay: AED50.00 - AED150.00 per hour

Expected hours: 34 per week