Customer Success Manager

PulseMediaNL is seeking a customer-focused and relationship-driven Customer Success Manager to join our remote team. This role is essential in building strong client relationships, ensuring customer satisfaction, and supporting long-term customer retention and success across our services and solutions.

Responsibilities Customer Relationship Management

• Build and maintain strong relationships with customers through proactive communication
• Serve as the primary point of contact for customer accounts and ongoing support
• Understand customer goals and provide guidance to help maximize success
• Ensure customers receive a positive and consistent experience throughout their journey

Customer Success & Retention

• Monitor customer engagement and identify opportunities to improve satisfaction and retention
• Address customer concerns and coordinate solutions in a timely manner
• Support onboarding processes and help customers successfully adopt products or services
• Develop strategies to strengthen long-term customer relationships and loyalty

Collaboration & Account Support

• Work closely with internal teams to ensure customer needs are addressed effectively
• Coordinate with support, sales, and operations teams to resolve customer issues
• Provide customer insights and feedback to improve products, services, and processes
• Track account activity, renewals, and customer success metrics

Reporting & Process Improvement

• Maintain accurate customer records and account documentation in CRM systems
• Prepare reports on customer performance, engagement, and satisfaction trends
• Identify opportunities to improve customer success workflows and processes
• Follow established procedures and contribute to continuous improvement initiatives

Requirements About the Ideal Candidate

• 2-4 years of experience in customer success, account management, or a similar role
• Strong communication, relationship-building, and interpersonal skills
• Customer-focused mindset with excellent problem-solving abilities
• Ability to manage multiple accounts and priorities effectively
• Strong organizational and time-management skills
• Professional, proactive, and results-oriented attitude
• Comfortable working in a remote environment
• Familiarity with CRM platforms and customer success tools is a plus
• Basic proficiency in Microsoft Office Suite or similar tools
• High school diploma or equivalent required; additional education is a plus

What We Offer

• Meaningful contribution through direct impact on customer satisfaction and retention
• Remote-first flexibility to support work-life balance
• Opportunities for professional growth and career development
• Collaborative and supportive team environment
• Competitive compensation aligned with experience
• Long-term stability within a growing and customer-focused organization

Diversity & Inclusion

We are committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and empowered to contribute. All qualified applicants are encouraged to apply.