Customer Success Manager

About Qureos 

Qureos is an AI-powered hiring platform that helps employers discover, evaluate, and hire talent faster and more effectively. Our mission is to make hiring outcomes predictable by using AI to match qualified candidates to roles based on skills, potential, and outcomes — not guesswork. 

We’re growing rapidly across MENA and the US, and we’re looking for a Customer Success Manager (CSM) who will be the trusted advisor to our clients — ensuring they see measurable value and success from Qureos’ solutions. 

Role Overview 

As a Customer Success Manager at Qureos, you will own the entire post-sale customer lifecycle — from onboarding and adoption to renewal and expansion. You’ll act as a consultant and partner to our clients, helping them define the right hiring outcomes, optimize their job postings, and make the most of the Qureos platform. You’ll manage a portfolio of mid-market and enterprise customers across MENA and the US, ensuring each customer achieves their business objectives and renews successfully. 

Responsibilities 

• Own the full customer lifecycle: Lead onboarding, adoption, renewals, and expansion across your assigned accounts (30+). 
• Drive measurable value: Ensure customers achieve their hiring and efficiency goals using Qureos’ AI-powered platform. 
• Consult with customers: Provide expert guidance on job roles, expectations, and outcome-driven hiring strategies. 
• Customer advocacy: Represent customer needs internally to influence product development, marketing, and sales strategies. Retention and growth: Maintain high renewal rates, drive adoption, and identify expansion opportunities. 
• Cross-functional collaboration: Partner with Sales, Product, and Marketing to deliver a seamless customer experience. 
• Success reporting: Track key metrics such as retention, adoption, satisfaction, and revenue expansion. 

What We’re Looking For 

• Experience: 4–7 years in Customer Success or Account Management in B2B SaaS, HR Tech, ATS, or AI-based products. 
• Customer-centric mindset: Strong ability to understand client goals, consult strategically, and manage executive relationships. 
• Analytical skills: Able to translate qualitative and quantitative insights into actionable recommendations. 
• Communication: Exceptional written and verbal communication skills in English (Arabic is a plus). Tools: Experience with CRM and success platforms (HubSpot, Zoho, or similar). 
• Mindset: Ownership, speed, clarity, and a builder mentality — someone who thrives in a high-growth startup environment. 

Why Qureos? 

Join a high-growth startup that’s redefining how hiring is done. Be part of a diverse, remote-first team working across MENA, the US, and beyond. Competitive compensation with equity — your success grows with Qureos’. Opportunity to shape customer success practices and influence global impact.