Customer Success & Marketing Specialist

Administrative Assistant & Support Role

• Full-Time, In-Office Position – Torrance, CA

About Cooley Brothers Painting

Cooley Brothers Painting is a fast-growing, family-owned residential painting company dedicated to excellence in quality, craftsmanship, and client relationships. Our core values of integrity, respect, teamwork, and service excellence drive everything we do as we create exceptional experiences for our clients while building lasting relationships.

Position Overview

We're seeking a proactive, organized, and friendly Customer Success & Marketing Specialist to serve as the communications hub of our growing company. This administrative assistant and sales support role combines comprehensive office management with client-focused sales activities. You'll be the first voice our clients hear and a key part of delivering a 5-star experience from first contact to final follow-up.

This dynamic position blends administrative support, sales support, appointment scheduling, and marketing execution — perfect for someone who's detail-oriented, tech-savvy, and enjoys juggling a variety of tasks in a collaborative small team environment.

Key ResponsibilitiesSales Support & Client Relations

• Answer inbound calls with a warm, professional tone and serve as first point of contact
• Qualify leads and convert them into scheduled appointments with both homeowners present
• Make outbound calls to follow up with prospects and maintain client relationships
• Manage and confirm calendars for sales team and company leadership
• Send appointment reminders, follow-ups, and coordinate with sales team for smooth operations
• Provide exceptional customer service throughout the entire client journey

Administrative Assistant Duties

• Support company leadership with administrative tasks and project coordination
• Manage company communications, including emails and correspondence
• Help maintain CRM updates, emails, and internal task follow-up
• Maintain organized digital filing systems, databases, and recurring checklists
• Assist with document preparation, processing, and general office management
• Support executive calendar management and scheduling

Marketing & Business Development

• Manage and update social media presence across platforms
• Assist with online reviews, referral programs, and seasonal marketing campaigns
• Ensure Google Business Profile and website content stays current
• Track and execute marketing initiatives (email campaigns, job site signs, door hangers, etc.)
• Coordinate job site marketing efforts and occasionally visit sites
• Help develop and implement marketing strategies and prepare performance reports

What We're Looking For

Essential Qualifications:

• Previous experience as an administrative assistant and in sales support roles
• Excellent verbal and written communication skills for phone, email, and text
• Proficiency with Google Workspace (Gmail, Calendar, Docs, Sheets) and CRM systems
• Strong social media management abilities
• Naturally organized, detail-oriented, and self-directed approach
• Outstanding multitasking capabilities and ability to learn quickly
• Self-motivated with proactive problem-solving skills
• Embraces structure, systems, and process improvement

What Sets You Apart:

• Experience in home services or construction industry
• Background in marketing or social media management
• Demonstrated success in administrative assistant and sales support positions
• Experience in fast-paced office environments
• Knowledge of scheduling software and marketing tools

Position Details

• Schedule: Full-time, Monday–Friday, 8:00am–5pm
• Location: In-person, Torrance area office
• Compensation: Competitive hourly rate plus performance bonuses and growth contribution incentives
• Growth Opportunities: Advancement potential into specialized marketing coordinator or operations coordinator roles

Why Join Cooley Brothers Painting?

• Make a significant impact in a growing company that values integrity, craftsmanship, and people
• Work in a positive, collaborative culture where you're valued as an essential team member
• Develop diverse skills across administration, sales, and marketing
• Growth opportunities as our company continues to expand
• Be part of a team dedicated to excellence and building lasting relationships

Ready to Apply?

If you're an organized, detail-oriented professional with administrative assistant experience, excellent phone skills, and sales support background who wants to grow with a company that values quality and relationships, we want to hear from you!

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance

Work Location: In person