Customer Success Software Engineer

Customer Success Software Engineer (Client-Facing)

About the Role:

As a Software Engineer within the Customer Success organization, you’ll play a critical role in deploying and tailoring fraud risk scoring systems for some of the world’s leading financial institutions. You’ll work across diverse environments—on-premise and cloud (AWS, Azure, Google Cloud)—and technologies including SQL/NoSQL databases, messaging systems like Kafka and RabbitMQ, and custom Java development.

You’ll collaborate closely with Data Scientists, Project Managers, and Fraud Analysts to understand client needs, translate them into technical requirements, and deliver robust, scalable solutions.

Key Responsibilities:

• Execute the full software development lifecycle to build integrations and enhancements.
• Write clean, testable code (note: coding is not the primary focus).
• Integrate software components into fully functional systems.
• Troubleshoot, debug, and upgrade existing systems.
• Deploy and support systems in production environments.
• Monitor performance and stability using dashboards and alerts.
• Follow Agile practices and contribute to sprint planning and task refinement.
• Ensure smooth feature deployment and product upgrades.
• Collaborate with cross-functional teams to deliver client success.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science or related field, or equivalent experience.
• 2+ years of experience in Java or another modern programming language.
• Proficiency with SQL or NoSQL databases.
• Familiarity with tools like Maven, Docker, Kubernetes, Grafana, or Postman is a plus.
• Strong communication skills in English, both written and verbal.
• Experience working directly with clients in a consultative, solution-oriented capacity.

Ideal Candidate:

You’re a tenacious, adaptable, and client-obsessed engineer who thrives in fast-paced environments. You enjoy solving obscure technical problems and take pride in delivering world-class solutions that make a real impact.

Why Matrix

Matrix is a global, dynamic, fast-growing technical consultancy leading technology services company with 13000 employees worldwide. Since its foundation in 2001, Matrix has made more travelers and acquisitions and has executed some of the largest, most significant. The company specializes in implementing and developing leading technologies, software solutions, and products. It provides its customers with infrastructure and consulting services, IT outsourcing, offshore, training and assimilation, and Ves as representatives for the world's leading software vendors. With vast experience in private and public sectors, ranging from Finance, Telecom, Health, Hi-Tech, Education, Defense, and Secu city, Matrix's customer base includes guest organizations in Israel and a steadily growing client base worldwide.

We are comprised of talented, creative, and dedicated individuals passionate about delivering innovative solutions to the market. We source and foster the best talent and recognize that all employee's contributions are integral to our company's future.

Matrix- success is based on a challenging work environment, competitive compensation and benefits, and rewarding career opportunities. We encourage a diverse work environment of sharing, learning, and ceding together. Come and join the winning team! You'll be challenged and have fun in a highly respected organization. To Learn More, Visit Matrix -ifs. Com,