Customer Success Specialist

At Cloudjet, we deliver advanced hosting, security, and cloud solutions for businesses. We’re looking for a Customer Success Specialist with both excellent communication skills and a solid technical foundation to help our customers get the most from our services.

What You’ll Do:

• Be the main point of contact for customers
• Guide clients in using our cloud, hosting, and security products
• Provide clear explanations of technical concepts in customer-friendly language
• Troubleshoot issues related to domains, hosting, servers, and web services
• Work with our technical team to resolve complex problems
• Build strong, lasting customer relationships to ensure satisfaction and retention

What We’re Looking For:

• Strong communication and problem-solving skills
• Empathy and a genuine interest in helping customers succeed
• Technical foundation required :
• Basics of cloud services and hosting
• Understanding of domains and DNS
• Knowledge of Apache or other web servers
• Familiarity with HTTP protocols and web concepts
• Prior experience in customer support, technical support, or account management is a plus

Why Join Cloudjet?

• Work in an innovative, growing company at the forefront of web security and cloud solutions
• Collaborate with a knowledgeable, supportive team
• Free wellbeing support
• Free content from Cloudjet University
• Free access to our services
• Free transportation with our partner, Uber
• Free self-development courses
• Learn and grow in both technical and customer-facing skills
• Opportunities for career advancement