Customer Success Specialist

What You Will Do:

• Handle incoming calls, emails, and chat inquiries from Clients, providing accurate information and timely technical assistance.


• Basic understanding of our product to troubleshoot Clients’ issues.


• Accurately document, track, and monitor Clients’ issues to guarantee prompt resolution and high service quality.


• Manage and prioritize multiple Clients’ requests to deliver a seamless Client experience.



• Collaborate with cross-functional teams to share client insights, feedback, and updates, ensuring alignment across departments for consistent service delivery.

What We Are Looking For:

• Excellent verbal and written communication skills in English, with the ability to explain technical information clearly and professionally.


• Up to 2 years of experience in technical Client service or helpdesk support, with a strong passion for helping clients and solving problems.


• Proficiency with website and CRM applications, along with a solid working knowledge of Microsoft Office tools.


• Ability to remain calm under pressure, troubleshoot effectively, and manage multiple client requests simultaneously.


• Proven ability to track, resolve, and follow up on Clients’ issues while maintaining confidentiality and professionalism at all times.



• Prior experience in software sales and support, banking, medical billing, and insurance industries will be preferred.