Customer Success Specialist

Hirex is a fast-growing Applicant Tracking System and Onboarding platform built for modern HR teams. We help companies streamline hiring, manage onboarding journeys, and deliver a great candidate experience. We are looking for a dedicated and proactive Customer Success Specialist to join our team and become one of the core contributors to our early-stage growth.

This role will be crucial in growing our customer relationships, ensuring client satisfaction, and supporting sales efforts. You will drive our company's success and growth with working with Co-Founders.

Responsibilities

• Account Management: Manage existing accounts to ensure customer satisfaction.
• Customer Acquisition: Identify and pursue new account opportunities to support sales growth.
• Meeting Participation: Attend potential sales&partnership meetings, and follow up on action items.
• Strategic Support: Collaborate closely with the co-founders to provide strategic support and insights.
• Market Analysis: Understand market trends and leverage this knowledge to enhance customer acquisition and retention.
• Cross-Functional Collaboration: Work closely with marketing teams to implement effective customer success strategies.
  
  

Qualifications

• Proven experience in a customer success, account management, sales or customer support role.
• 0-2 years of professional experience. (start-up experience is a plus.)
• Strong understanding of customer service practices and sales principles. Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Eager to work in start-up environment
  
  

We are always looking for " Managers of One " at Hirex. If you consider yourself a hardworking learner, and a thoughtful, kind, supportive human, you might just have a home here.

" A manager of one is someone who comes up with their own goals and executes them. They don’t need heavy direction. They don’t need daily check-ins. They do what a manager would do — set the tone, assign items, determine what needs to get done, etc"