Customer Success Specialist Kurtains - Sales

Kurtains is a fast-growing start-up, launched in the UAE. We are on a mission to help people live in their dream home wherever life takes them, by reinventing the furnishing experience and making it pleasant, easy, and convenient. We offer a digital service to getting your curtains and window coverings, adapted to new generations, and giving them the flexibility to pay upfront or in installments.

Our ambition is to be the go-to curtains and window coverings provider in the region and around the world, and to leverage technology to scale up our business and operations

Why we need you

As a Customer Success Specialist, you will play a crucial role in converting leads for Kurtains and ensuring we meet our targets for the month. This is a critical role for Kurtains success, you will be directly responsible for converting all the leads that Kurtains gets through its various contact channels (primarily calls and WhatsApp)

What you will do

• Respond to customer queries in a timely and accurate way, via phone, email or social media.
• Be directly responsible for converting leads to sales
• Follow defined SLAs to answer inbound calls and tickets
• Handle customer requests and questions on a variety of support channels.
• Follow up with customers to ensure the leads are converted and the interest is maintained
• Inform customers about products that will best suit their requirements

What you need

• A passion for sales (especially non-customer facing)
• Ability to multi-task I.e. handle multiple customer queries through different channels at the same time
• Convincing the customer that Kurtains is the right choice without being pushy
• Excellent communication skills (voice and text based)
• Fluent in English. Arabic is a plus but not required
• Excellent time-management skills
• At least 1 year of telesales/sales experience
• Knowledge of Google Sheets, Excel or CRM tools is a plus

What you will get

• Join a fast-growing start-up and get exposed to a lot of learning
• Partake in a high-growth journey
• Join a startup which puts every effort to offer its teams an exciting, stimulating, and fun work environment
• Be part of a dedicated team committed to delivering high-quality products and exceptional customer service.
• Opportunities for professional growth and development within a dynamic and growing company.

Job Type: Full-time

Pay: E£20,000.00 - E£22,000.00 per month

Language:

• English (Required)