Customer Success Specialist / Solution Consultant

Job Description
Customer Success Specialist / Solution Consultant

Description

We are seeking a motivated and customer-focused Customer Success Specialist / Solution Consultant to serve as a subject matter expert for our software solutions. This role is responsible for helping customers successfully implement, learn, and utilize our platform through onboarding, training, documentation, and ongoing support.

The ideal candidate combines strong communication and organizational skills with a passion for technology and customer satisfaction. This position works closely with customers, sales, support, and product teams to ensure a positive customer experience and long-term success.

Responsibilities

Customer Onboarding & Training

• Guide new customers through software setup and implementation
• Conduct live and virtual training sessions for end users and administrators
• Develop customer adoption plans and best practices
• Provide ongoing coaching and user education

Customer Success & Relationship Management

• Serve as a primary point of contact for assigned customers
• Build strong customer relationships and maintain high customer satisfaction
• Monitor customer usage and proactively identify opportunities for improvement
• Assist customers with workflow optimization and solution utilization

Documentation & Knowledge Management

• Create and maintain user guides, training materials, FAQs, and internal documentation
• Document customer processes, configurations, and support activities
• Help improve internal knowledge bases and standard operating procedures

Administrative & Operational Support

• Assist with account setup, permissions, reporting, and system configuration
• Coordinate customer meetings, follow-ups, and implementation timelines
• Track customer requests and ensure timely resolution
• Support data management and system administration tasks as needed

Cross-Functional Collaboration

• Work closely with Sales, Product, and Technical Support teams
• Communicate customer feedback and enhancement requests
• Assist with product demonstrations and pre-sales support when appropriate

Qualifications

Required

• 2+ years of experience in customer success, software support, training, consulting, or related field
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Experience training users on software platforms or business applications
• Ability to explain technical concepts to non-technical users
• Proficiency with Microsoft Office, Google Workspace, and CRM/support tools

Preferred

• Experience working in SaaS or enterprise software environments
• Familiarity with implementation or onboarding processes
• Experience creating technical documentation or training materials
• Knowledge of customer success platforms, ticketing systems, or project management tools
• Associate’s or Bachelor’s degree in Business, Information Technology, Communications, or related field

Skills & Competencies

• Customer-focused mindset
• Strong problem-solving abilities
• Technical aptitude and willingness to learn software systems quickly
• Professional presentation and training skills
• Attention to detail
• Ability to work independently and collaboratively
• Time management and project coordination

Position Details

Position Overview

• Full-time, permanent position (40 hours per week, 5 days, 8 hours per day)
• Working location in the Accuvia Software Group office in downtown Chicago, IL
• Available for remote work arrangements for some percent of work week
• Some travel is required

Job Types: Full-time, Part-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• Customer relationship management: 2 years (Required)
• retail industry: 1 year (Preferred)

Language:

• Spanish (Preferred)

Ability to Commute:

• Chicago, IL 60606 (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person