Customer Success Specialist with English & Arabic

Job Title: Customer Success Specialist with English & Arabic (Agriculture / IoT)

Location: İzmir (Bornova)

Contract Type: Full-time, On-site

Reporting to: Customer Success Lead

About Doktar

Doktar Technologies is a leading Agritech company, headquartered in the Netherlands with offices in Amsterdam, Istanbul, and Izmir. Doktar develops cutting-edge hardware, software, and sustainability programs that empower multinational companies and farmers to make data-driven decisions. Leveraging IoT, remote sensing, machine learning, and artificial intelligence, Doktar drives smarter and more sustainable agri-food value chains — enabling healthier, more accessible food, supporting regenerative farming, and helping combat climate change.

About the Role

We are looking for a Customer Success Specialist to join our agricultural technology operations team in Bornova, İzmir. This role focuses on ensuring a seamless customer experience throughout the full lifecycle of Doktar’s smart agricultural solutions — from installation and onboarding to ongoing support and performance optimization.

You will be actively involved in field operations , including installation and setup of IoT devices , both locally and internationally. Acting as a key point of contact between customers and internal teams, you will play a critical role in delivering consistent value, ensuring customer satisfaction, and supporting the successful adoption of Doktar’s technologies in the field.

Key Responsibilities

• Manage the full customer success lifecycle for Doktar’s smart agriculture solutions, ensuring high levels of customer satisfaction.
• Perform and support on-site installation, setup, and commissioning of IoT devices in agricultural environments.
• Conduct regular device checks, maintenance, calibration, and performance monitoring.
• Provide technical support and training to customers, ensuring effective and optimal use of solutions.
• Handle service requests and coordinate issue resolution in collaboration with technical teams.
• Travel domestically and internationally to support customer deployments and field operations.
• Gather and communicate customer feedback to product and operations teams for continuous improvement.
• Maintain accurate service and activity records; prepare reports on customer performance and satisfaction.
• Collaborate with cross-functional teams to ensure a seamless end-to-end customer experience.
• Contribute to the development of customer success processes, tools, and documentation.

Requirements

• Bachelor’s degree in Agriculture, Engineering, Technical disciplines , or a related field.
• Minimum 2 years of experience in customer success, technical support, aftersales, or field operations (preferably in agritech or IoT environments).
• Strong customer orientation with problem-solving and coordination skills.
• Hands-on mindset with willingness to work in field conditions and rural environments.
• Willingness and ability to travel frequently, including international travel .
• Good command of Turkish & English (written and spoken).
• Strong communication and reporting skills.
• Familiarity with IoT systems, hardware installations, or agricultural technologies is a plus.
• Active driver with a B category driving license.
• Available to start immediately

What We Offer

• The opportunity to work in a purpose-driven company contributing to a sustainable future.
• A dynamic, customer-facing role combining field work and international exposure.
• Hands-on experience with cutting-edge agricultural technologies and global-scale projects.
• Opportunities for professional growth and development.
• Private health insurance covering family members under 22 years.
• Monthly meal vouchers & transportation allowance.
• Performance-based annual bonuses.