Customer Success Team Advocate

Job Title: Customer Success Team Advocate

Company: Solutions Travel

Location: Remote

Job Type: Full-time

About Solutions Travel: Solutions Travel is a forward-thinking Travel Management Company dedicated to providing innovative travel solutions. As we continue to grow, we are seeking an enthusiastic and customer-centric individual to join our team as a Client Success Advocate. This role is pivotal in ensuring the success and satisfaction of our clients by delivering exceptional service and support.

Job Overview: As a Customer Success Advocate, you will be the frontline ambassador for our clients, providing unparalleled support and building strong relationships. Your primary focus will be on understanding client needs, addressing queries, and ensuring a seamless travel experience.

Responsibilities:

• Customer Support:
• Serve as the day-to-day point of contact for travelers and travel managers, offering support and guidance on travel-related inquiries.
• Assist travelers in navigating our platform, troubleshooting issues, and ensuring a positive user experience.
• Maintain accurate records of client interactions, issues, and resolutions.
• Potential to participate in client quarterly business review meetings, prospect meetings and other client facing touch points.
• Proactive Engagement:
• Proactively reach out to travelers to gather feedback, understand their challenges, and identify opportunities for improvement.
• Provide recommendations on optimizing travel plans and utilizing available features.
• Maintain atmosphere of continuous improvement.
• Issue Resolution:
• Address customer issues and concerns in a timely and effective manner, collaborating with internal teams to find resolutions.
• Ensure a high level of client satisfaction by going above and beyond to meet their needs.
• Build and maintain relationships with key suppliers that aid in servicing joint travelers.
• Collaboration with Cross-functional Teams:
• Work closely with sales, operations, and customer success teams to ensure a cohesive and positive client experience.
• Provide insights and feedback to contribute to the continuous improvement of our services.

Qualifications:

• Corporate travel management agency and industry experience preferred.
• Bachelor's degree in Business, Hospitality, related field or equivalent experience.
• Proven experience in customer support or client success roles.
• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities and a customer-first mindset.
• Familiarity with corporate and tools is a plus.
• Competency in Microsoft products; Word, Excel, PowerPoint.
• Competent analytical skills.
• Strong project management skills.
• Comfortable with client-facing decision makers and representing the brand externally.

Benefits:

• Competitive salary and performance-based incentives.
• Health insurance and other benefits.
• Opportunities for professional development and career advancement.
• A collaborative and dynamic work environment.
• Fully remote with flexible hours.

Solutions Travel is a diverse environment and proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

About Solutions Travel

Solutions Travel is a Travel Management Company who has developed a partnership with Spotnana, arguably the most contemporary corporate travel technology platform in the world. Solutions only supports Spotnana technology. Our differentiation is to combine this leading technology coupled with very responsive customer service and proactive account management.

Job Type: Full-time

Pay: $55,000.00 - $64,000.00 per year

Benefits:

• 401(k)
• Flexible schedule
• Paid time off
• Professional development assistance
• Work from home

Work Location: Remote