Customer Success/Sales Trainee

About the Role

Trillium Information Security Systems is looking for an energetic and motivated Sales Trainee to support our Customer Success and Sales teams. The trainee will play a key role in customer outreach, follow-ups, renewal coordination, and promoting new cybersecurity products and services to existing and potential customers.

Key Responsibilities

• Contact existing customers regarding upcoming product or service renewals.
• Conduct regular follow-ups with leads and customers via phone, email, and visits as per need basis
• Assist in increasing customer outreach and engagement activities.
• Introduce and pitch new cybersecurity products and services to customers.
• Maintain customer records and update CRM/database regularly.
• Coordinate with the Customer Success and Sales teams for account updates and opportunities.
• Schedule meetings and demos for senior sales representatives.
• Support lead generation and prospecting activities.
• Prepare basic sales reports and follow-up summaries.
• Build strong relationships with customers and ensure timely communication.

Requirements

• Bachelor’s degree or currently pursuing studies in Business, Marketing, IT, or related fields.
• Strong communication and interpersonal skills.
• Confidence in speaking with customers over calls and emails.
• Basic understanding of sales processes and customer service.
• Good organizational and follow-up skills.
• Familiarity with Microsoft Office and CRM tools is a plus.
• Interest in cybersecurity and technology solutions is preferred.

What We Offer

• Hands-on experience in B2B sales and customer success.
• Exposure to cybersecurity products and enterprise clients.
• Training and mentorship from experienced professionals.
• Career growth opportunities within the organization.
• Friendly and professional work environment.

Preferred Skills

• Excellent English communication (written and verbal).
• Self-motivated and target-oriented mindset.
• Ability to learn quickly and adapt to new technologies.
• Professional phone etiquette and customer handling skills.

KPI / Success Metrics

• Number of customer follow-ups completed.
• Renewal conversion support.
• New product pitching activity.
• Lead engagement and response rates.
• CRM update accuracy and consistency.

Pay: Rs24,999.00 - Rs25,000.00 per month

Work Location: Hybrid remote in Karachi