Customer Supply Chain Analyst

Description:

Job Highlights

• Schedule: Hybrid – on-site 4 days a week, remote 1 day a week
• Location: Indianapolis, IN (Keystone)
• Benefits: 3 weeks PTO in your first year, full health & wellness coverage, 401(k) match, tuition reimbursement
• Employment Type: Full-time

Weaver Popcorn Manufacturing has been producing the world’s finest popcorn products for over 90 years. Our dedication to quality and innovation has established us as a global leader in our field. We operate with strong values, focusing on excellence, integrity, and teamwork. At Weaver, we believe in building an environment where employees can grow, innovate, and thrive while contributing to a company that brings joy to millions of people worldwide.

The Customer Supply Chain Analyst serves as the primary point of contact for customers, ensuring accurate order processing, timely delivery, and resolution of service issues. This role strikes a balance between administrative efficiency and proactive relationship management, providing an excellent customer experience while supporting sales and supply chain teams. Key Responsibilities include:

Customer Service & Relationship Management

• Serve as the primary point of contact for assigned customer accounts, responding to inquiries via phone, email, or online portals.
• Build and maintain strong relationships with customers by providing professional and responsive service.
• Resolve product, delivery, or billing issues in a timely and customer-focused manner.

Order Management

• Enter, validate, and track customer orders in ERP or order management systems.
• Confirm order details (pricing, terms, lead times, shipping requirements) to ensure accuracy.
• Monitor order status from placement to delivery, proactively communicating updates to customers.

Logistics & Coordination

• Liaise with warehouse, logistics, and production teams to ensure on-time delivery.
• Coordinate delivery of orders with carriers and warehouses.
• Ensure compliance with customer-specific requirements and documentation.

Internal Collaboration

• Work closely with sales, supply chain, and finance teams to support customer satisfaction and account growth.
• Escalate recurring or systemic issues for resolution and process improvement.
• Provide input to demand planning teams regarding customer forecasts and order trends.

Reporting & Administration

• Maintain accurate account information and order history in CRM/ERP systems.
• Generate reports on order accuracy, on-time delivery, and other key metrics.
• Assist with credit checks, invoicing follow-ups, and account reconciliations as needed.
• Work with IT to resolve and EDI related issues when processing system orders.

Accounts Receivable

• Work with customers to ensure order payments are sent in a timely manner.
• Investigate any discrepancies between the payment amount and the invoice amount.

Benefits of Being a Weaver Team Member

• Hybrid work schedule: Work on-site 4 days a week and remote 1 day a week
• Health & Wellness: Full medical, dental, vision, and life insurance (the first day of the month following 30 days)
• 401(k) Perks: 100% employer match up to 10% employee contribution deferral
• Time Off Early & Often: 3 weeks PTO in your first year
• 8 paid holidays
• Education Support: Tuition reimbursement available

Opportunity and Inclusion Statement

Weaver Popcorn Manufacturing is an equal opportunity employer. We are committed to opportunity, inclusion, and creating a workplace where everyone can succeed. Employment and hiring decisions are made based on business need, job requirements, and individual qualifications—without regard to race, color, sex, religion, sexual orientation, gender identity, age, national origin, disability, or any other protected status under federal, state, or local laws.

We believe that a diverse and inclusive environment drives innovation and strengthens our company culture. All qualified applicants are encouraged to apply.

Requirements:

• Associate’s or Bachelor’s degree in Business, Supply Chain, or related field preferred.
• 2+ years of experience in customer service, order management, or account support.
• Strong knowledge of ERP/CRM systems (e.g., SAP, Oracle, Salesforce).
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational skills with attention to detail and accuracy.
• Ability to multitask and manage priorities in a fast-paced environment.
• Knowledge of accounts receivable, invoicing processes, and issuing debit and credit memos.

Key Competencies include:

• Customer focus and empathy
• Accuracy and attention to detail
• Team collaboration and cross-functional coordination
• Problem-solving and critical thinking
• Proactive communication and follow-through