Customer Support

Role: Customer Support - Supervisor

JOB DESCRIPTION:

• Education: Diploma / Any degree.
• Experience: 3-5 years of experience in Customer Support, Logistics or A Related Field.

Required Characteristics:

1. Proficiency in Oracle software & Order Management Systems.
2. Proficiency in Microsoft 365 application including Word, Excel, PowerPoint & Outlook.
3. Ability to prioritize tasks and manage multiple deadlines.
4. Good in communication skills.

RESPONSIBILITIES:

1. Identify and resolve issues related to orders, invoices, and shipments.
2. Collaborate with logistics and warehouse teams to ensure smooth order fulfilment.
3. Communicate with customers and internal teams regarding order status and issues.
4. Coordinate invoices and shipments with account managers, internal departments, and customers.
5. Ensure accurate documentation and timely order fulfilment.

Job Type: Full-time

Pay: Up to ₹30,000.00 per month

Work Location: In person