Customer Support

Position: Customer Support Executive
Department: Customer Support / Operations
Employment Type: Full-time
Location: Faisalabad

Job Summary

We are looking for a dedicated and customer-focused Customer Support Executive to handle customer inquiries, resolve issues, and provide excellent service. The ideal candidate will act as a bridge between the company and its customers, ensuring customer satisfaction and maintaining long-term relationships.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or ticketing systems.
• Provide accurate information about products and services.
• Resolve customer complaints and issues in a timely and professional manner.
• Maintain records of customer interactions and follow up when required.
• Coordinate with internal teams to resolve customer concerns efficiently.
• Ensure high levels of customer satisfaction through effective communication.
• Escalate complex issues to the relevant department when necessary.
• Meet performance targets and service-level agreements (SLAs).
• Maintain professionalism and a positive attitude at all times.

Required Skills & Qualifications

• Proven experience in customer support or a related role.
• Strong verbal and written communication skills.
• Ability to handle customers calmly and professionally.
• Good problem-solving and multitasking abilities.
• Basic computer skills and familiarity with CRM systems.
• Ability to work in shifts, if required.

Job Type: Full-time

Work Location: In person