Customer Support Agent

Position: Customer Support Agent

Job Responsibilities:

• Respond promptly to customer inquiries via WhatsApp, email, live chat, and social media.
• Provide accurate information about our products and services.
• Handle and resolve customer complaints with professionalism and empathy.
• Manage and track orders, ensuring timely communication with customers.
• Maintain a positive and friendly tone in all customer interactions.

What We’re Looking For:

• Excellent communication skills in English and Urdu.
• Previous experience in customer service (preferably 1-2 years, but fresh candidates are welcome to apply).
• Strong problem-solving skills and a customer-centric mindset.
• Ability to multitask and manage time effectively.
• Basic understanding of skincare products (a plus but not mandatory).

What We Offer:

• Basic Salary + Commission
• A supportive and inclusive work environment.
• Growth opportunities within the company.

Job Type: Full-time

Pay: Rs30,000.00 - Rs35,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• call representative: 2 years (Required)

Work Location: In person