Customer Support Agent

We are looking for a Customer Support Agent that will be representing the company with our current and potential clients

• Respond the inbound calls and outbound calls on time
  

• Handle users' requirements on the spot
  

• Follow call center “scripts” when handling different topics.
  

• Solve customer issues, complaints, inquiries and clarify information needed.
  

• Update users with the new features and products
  

• keep customer satisfaction at the core of every decision and behavior
  

• Handle and close all sorts of end users tickets within the set SLA
  
  
  
  

Requirements

• Excellent communication skills
  

• Strong phone and verbal communication skills along with active listening.
  

• Customer orientation and ability to adapt/respond to different types of characters
  

• Ability to multitask, set priorities and time management.
  

• Familiar with CRM systems and practices
  

• Previous experience in customer support role.
  

• Proven track of record of target achievement
  
  
  
  

Benefits

• Salary advance, the ability to have access to your salary anytime of the month
  
• Hybrid working environment
  
• Medical insurance.
  
• Social insurance.
  
• Regular perks such as company social and wellbeing-events