Customer Support Agent – Full-Time (On-Site)

Customer Support Agent – Full-Time (On-Site)

Location: Gulberg

Salary: PKR 80,000 – 85,000/month

Shift: 9 hours/day

Days: 6 days a week (1 day off)

Bonus: PKR 5,000 monthly for perfect attendance

We're hiring a Customer Support Agent to join our growing team! If you’re someone who enjoys helping people, has a knack for clear communication, and is tech-savvy, this role is for you.

Role Responsibilities:

• Respond promptly to customer inquiries via chat, email, or phone
• Assist customers with questions and issues related to bookings or services
• Accurately log and update customer concerns using internal apps/tools
• Ensure all details are properly lodged and tracked
• Maintain a high level of professionalism and empathy during interactions

Requirements:

• Strong attention to detail
• Prior experience in customer service or support preferred
• Strong written and verbal communication skills in English
• Reliable, organized, and detail-oriented
• Comfortable using web and mobile apps for task tracking and updates
• A positive attitude and commitment to punctuality

Why Join Us?

• Competitive salary package
• Attendance bonus to reward your dedication
• Supportive team environment
• Real growth opportunities within the company

Job Types: Full-time, Contract
Contract length: 12 months

Application Question(s):

• Can you join from 7th May?
• How does a message's tone make a difference and calm the guest? (Do not use GPT to write a response to this)

Experience:

• Customer service: 2 years (Preferred)