Customer Support Agent (WhatsApp, Email & Call Center)

We are seeking a professional and customer-focused Customer Support Agent to join our team. The ideal candidate will have strong communication skills and experience handling customer interactions across multiple channels.

Key Responsibilities:

• Manage customer queries via WhatsApp support
• Handle email correspondence in a timely and professional manner
• Provide assistance through call center operations
• Maintain and update data using MS Excel
• Ensure high levels of customer satisfaction

Requirements:

• Proven experience in customer support or call center roles
• Excellent written and verbal communication skills
• Proficiency in Microsoft Excel
• Ability to multitask and manage time effectively
• Strong problem-solving skills

Preferred Qualifications:

• Prior experience in a similar role
• Bachelor's Degree
• Ability to work in a fast-paced environment

Job Type: Full-time

Pay: Rs45,000.00 per month

Application Question(s):

• How good you think you are in MS Excel, rate yourself (1-10)

Education:

• Bachelor's (Required)

Experience:

• Call Center: 1 year (Required)

Work Location: In person