Customer Support Agent/Lead

Job Summary
Student Debt Solutions (SDS) is a growing software platform dedicated to helping borrowers navigate student loan repayment, forgiveness, and financial solutions. As we expand, we’re looking for a motivated team member to grow with us into a leadership role within our support organization.

We are seeking a dynamic and dedicated Customer Support Agent/Lead to join our vibrant team! In this role, you will be the frontline ambassador for our customers, providing exceptional user support and troubleshooting assistance across a variety of software, hardware, and network systems. As our team grows, you will also mentor and guide junior team members, ensuring that customer issues are resolved efficiently and professionally. Your expertise in customer support, computer management, and communication skills will drive customer satisfaction and foster a positive experience with our brand. This paid position offers an exciting opportunity to develop your leadership skills while making a tangible impact on our clients’ success.

Role Overview

This role is for a hands-on customer support position, working directly with borrowers and learning our systems, workflows, and customer experience standards.

As you demonstrate success, you will be taking on increasing responsibility in team guidance, workflow optimization, and support operations.

If you’re someone who wants a clear path into leadership and is willing to earn it from the ground up, this is a strong opportunity.

Key Responsibilities

Assist borrowers with:

• Account setup and onboarding
• Platform navigation
• Intake and support inquiries
• Deliver high-quality, responsive customer support

Also:

Learn internal systems and workflows in depth and gradually take on responsibilities, including:

• Supporting and guiding team members
• Helping improve processes and support quality
• Identifying trends and providing basic operational insights
• Collaborate with internal teams as support needs evolve

Schedule

• Approximately 40 hours per week
• Must be available to work until 7:00 PM on 2–3 days per week

Qualifications

• Experience in customer support or service roles
• Strong communication and problem-solving skills
• Interest in growing within the company
• Ability to take initiative and adapt in a fast-paced environment
• Detail-oriented and comfortable learning new systems

Benefits

• Health Insurance
• Optional Vision and Dental Plans
• Life and Disability Insurance
• Flexible Spending Account (FSA)
• 401(k) Retirement Plan
• Benefits eligibility begins after 30 days

Paid Time Off

• 5 days PTO annually to start
• Company holidays based on organizational calendar

Growth Path

• Hands-on support role to start
• 90-day review to assess performance and growth trajectory
• Opportunity to transition into a formal team leadership position as the company scales

How to Apply

Apply through Indeed with your resume. Qualified candidates will be contacted for next steps.

Pay: $35,000.00 - $38,000.00 per year

Benefits:

• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Customer support: 1 year (Required)
• Microsoft Office: 2 years (Required)

Work Location: Remote