Customer Support and Office Assistant

About Us

We are a family-owned bakery equipment sales and service company serving commercial bakeries, restaurants, and food businesses. Our team takes pride in reliable service, strong customer relationships, and a supportive, hands-on work environment.

Position Overview

We are seeking an organized, dependable, and friendly individual to manage inventory, handle daily office tasks, answer phones, and assist with marketing efforts. This role is ideal for someone who enjoys variety in their work and wants to be an important part of a small, close-knit team.

Key Responsibilities

Inventory Management

• Track incoming and outgoing equipment and parts inventory
• Maintain accurate inventory records
• Coordinate with vendors and technicians to ensure stock availability
• Prepare small package shipping.

Office & Administrative Support

• Answer phones and direct calls professionally
• Assist customers with general inquiries
• Prepare invoices, work orders, and purchase orders.

Customer Support

• Respond to customer inquiries about product availability, lead times, and order status.
• Assist field service techs with quotes and order status updates.
• Initiate service requests.

Marketing & Customer Outreach

Plan and execute basic marketing initiatives: email campaigns, social media posts, and developing advertising to target retail and wholesale bakeries.

• Track ad campaign performance and report on relevant metrics.
• Help keep the website, product listings, and customer communications up to date
• Support customer follow-ups and relationship-building efforts

Qualifications

• Strong organizational and multitasking skills
• Comfortable answering phones and interacting with customers
• Basic computer skills (email, spreadsheets, word processing)
• Prior office, inventory, or small business experience required
• Reliable, detail-oriented, and able to work independently

Pay: $21.00 - $22.50 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person