Customer Support and Purchasing Lead

Introduction

Do you have the career opportunities as a Customer Support and Purchasing Lead you want with your current employer? We have an exciting opportunity for you to join HealthTrust Performance Group which is part of the nation's leading provider of healthcare services, HCA Healthcare.

SCHEDULE: Monday - Friday 8:30am - 5pm

Benefits

HealthTrust Performance Group offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a Customer Support and Purchasing Lead where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

Provides lead support and coordinates the daily workload and activities of the ROi Customer Service Call Center and Purchasing for all of ROi Supported entities. Responsible for training and overseeing team member processes.

• Monitors the daily tasks and workload of the Customer Service Call Center staff, redirecting workload tasks as needed. These duties may include requisition processing, daily product sourcing, vendor purchase order negotiations, purchase order placement of rush orders, confirmation and tracking follow up, and expediting of purchase orders for products and services for the Customer you’re in charge of supporting. Works with the Operations team to facilitate late/stat orders requests for the customer.
• Ensures that adequate purchasing processes are applied to daily requisition and purchase order management. Provides training to team members in this area to ensure they are knowledgeable on processes.
• Provides front line support Supply Chain customers regarding supply chain issues. Runs daily reports in Tecsys and Supply Chain Insight to assist in purchase order work flow. Will also assist with the Out of Stock reports and sourcing of subs when needed.
• Provides the first tier of support for other ROI teams such as Purchasing, CSC Inventory Management, CSC Operations, Transportation, Capital Purchasing and Local Supply Chain
• Monitors the call queue so that all calls to the ROi Customer Service call center are answered and managed within service level standards in a pleasant and reassuring manner and escalates customer calls to supervisor when necessary.

Education & Experience:

• High School Graduate/Equivalent Required
• 5+ years of experience in a customer call center or customer service role. Preferred
• 3+ years of experience in a supervisory or lead role. Preferred

HealthTrust Supply Chain is a critical part of HCA Healthcare’s strategy. Our focus is to improve performance and reduce costs. We do this by joining non-clinical and administrative functions. HealthTrust Supply Chain best practice methodologies. We develop, apply and monitor cost-efficient initiatives and programs for HCA Healthcare. By improving facility efficiency, medical professionals can focus on our mission - patient care.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Customer Support and Purchasing Lead opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.