Customer Support (Arabic Speaker)

We are a fast-growing online forex broker seeking a  Customer Support (Arabic Speaker)  with a passion for providing exceptional customer service. You will join our  Dubai team, onsite.

Key Responsibitlities:

• Provide customer service to clients via live chat, phone call, and email
• Keep clients updated on the status of their requests, providing clear and concise communication
• Identify, escalate and communicate complex issues to the appropriate specialist via CRM, ensuring timely resolution
• Ensure compliance with market-specific regulatory requirements
• Verify documents submitted by clients within specific regions while adhering to regulatory requirements
• Prepare and interpret reports and documentation
• Attend company seminars to stay up to date with the company's business functions and roles
• Meet quarterly KPI targets set by the CS Manager, demonstrating strong performance
• Collaborate with the BD team to develop business strategies aligned with trends & customer needs
• Undertake other ad hoc tasks assigned by the manager 

Requirements:

• Minimum 1 year experience in Customer Service
• Fluent in English and Arabic
• Customer-focused and dedicated to providing exceptional service 
• Strong ability to communicate effectively
• Proficient in troubleshooting and multitasking
• Self-motivated and reliable with a proven track record of meeting and exceeding expectations
• Can-do attitude and a willingness to learn
• Ability to work onsite ( Jumeirah Lake Tower, Dubai)