Customer Support Assistant

Company Description

At Swift7 Consultants, we specialize in delivering strategic solutions that help organizations operate smarter, faster, and more efficiently. Our team is driven by innovation, collaboration, and a commitment to excellence in every project we oversee. We take pride in building strong partnerships with our clients and empowering our team members to grow professionally while making a meaningful impact.

Job Description

We are seeking a detail-oriented and customer-focused Customer Support Assistant to join our team in Cincinnati, OH. In this role, you will be responsible for providing efficient support to clients, ensuring their inquiries are resolved promptly and professionally. You will contribute to enhancing customer satisfaction while maintaining the company’s service standards.

Responsibilities

• Respond to customer inquiries via phone and email in a courteous and efficient manner.
• Assist clients by providing accurate information, troubleshooting issues, and offering effective solutions.
• Maintain organized records of customer interactions and follow-up actions.
• Collaborate with internal departments to ensure timely resolution of customer needs.
• Support daily administrative tasks to enhance overall operational efficiency.
• Uphold company policies and contribute to a positive and professional service environment.
  
  

Qualifications

• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced setting.
• Proficiency with basic office software and customer service tools.
• Professional attitude, reliability, and a commitment to delivering exceptional service.
  
  

Additional Information

• Competitive annual salary of $47,000 – $51,000.
• Opportunities for professional growth and internal advancement.
• Supportive and collaborative team culture.
• Comprehensive training and ongoing development.
• Stable, full-time position with long-term career potential.