Customer Support Assistant

We're Hiring: Customer Support Assistant (Evening Shift)

Join a growing team where communication, customer experience, and content excellence come together.

At E Design Services, we are looking for a proactive and detail-oriented Customer Support Assistant to deliver exceptional customer experiences while supporting our communication and content initiatives.

Position Details

• Position: Customer Support Assistant
• Shift: Evening Shift (8:00 PM – 5:00 AM)
• Schedule: 6 Days per Week
• Location: 290-LDA Avenue 1, Lahore
• Employment Type: Full-Time

Key Responsibilities

• Provide professional customer support via chat, email, and other communication channels
• Write, edit, and maintain internal and external communication materials
• Assist in developing FAQs, product/service descriptions, and customer support scripts
• Collaborate with team members to improve messaging, tone, and customer engagement
• Proofread and refine templates, documents, and support content to ensure accuracy and consistency

Requirements

• Excellent English communication skills (reading, writing, and speaking)
• Strong writing, editing, and proofreading abilities
• Attention to detail and commitment to quality
• Ability to work independently and collaboratively within a team
• Previous experience in customer support, content writing, or a related field will be considered an advantage

Why Join Us?

• Professional and growth-oriented work environment
• Opportunity to develop communication and customer experience expertise
• Collaborative and supportive team culture
• Career growth and advancement opportunities

Work Location: In person