Customer Support Associate

Process: International Voice Process

Designation: Customer Support Associate (CSA). (Voice)

Roles & Responsibilities

• Handle customer queries via calls.
• Provide accurate information and solutions within defined SLAs.
• Maintain a positive, empathetic, and professional attitude with customers.
• Document customer interactions and update CRM systems.
• Follow communication guidelines, scripts, and company procedures.
• Escalate unresolved queries to senior teams when needed.
• Ensure customer satisfaction through timely follow-up.
• Manage high-volume inbound/outbound customer interactions.
• Collaborate with team members to achieve performance targets.
• Understand customer needs and provide product/service information.

Required Skills (Short Version)

• Good communication skills (English)
• Active listening and problem-solving ability
• Basic computer knowledge & typing skills
• Patience and customer-first approach
• Ability to work in shifts
• Teamwork and time management skills

Qualification

• 12th / Graduate
• Minimum 6 months Experienced in BPO

Age Criteria -18 to 35 Years

Shift Timing Male/Females – 5 working days rotational shift/night shift (depending on process) & 2 Rotational week-offs

Interested candidates contact: HR Chetana at 8600651161

Job Type: Full-time

Pay: ₹22,000.00 - ₹38,000.00 per month

Benefits:

• Paid sick time

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)

Shift availability:

• Night Shift (Required)

Work Location: In person