Customer Support Associate

Job Title: Customer Support Associate – Premium Silk Sarees (Retail)

Location: Chennai (Store / Back Office Based)
Employment Type: Full-time
Preferred Candidate: Female

Role Overview

We are looking for a Customer Support Associate to deliver a warm, professional, and premium service experience for our luxury silk saree brand. The role involves handling customer interactions, supporting order-related queries, and ensuring smooth post-purchase communication while maintaining the brand’s high service standards.

This position is ideal for individuals who are customer-focused, well-spoken, and service-oriented, with an interest in premium retail.

Key Responsibilities

Customer Interaction & Support

• Handle customer inquiries through phone calls, emails, WhatsApp, and internal store coordination.
• Provide accurate information on silk sarees, collections, pricing, availability, and care.
• Assist customers with order status, billing queries, and delivery follow-ups.
• Address basic customer concerns politely and escalate issues when required.

Order & System Coordination

• Update and maintain customer interactions in CRM / billing systems.
• Coordinate with store teams, logistics, and billing for smooth order processing.
• Ensure timely follow-ups and closure of customer requests.

Service Excellence

• Maintain high standards of communication, professionalism, and grooming.
• Ensure every customer receives a premium, respectful, and personalized experience.
• Support operations during festive seasons, sales, and peak periods.

Eligibility & Skills

Qualification

• Any graduate preferred
• 12th pass candidates may be considered for strong communication and service skills

Experience

• 0–5 years in customer support, retail service, front-office, or showroom roles

Skills Required

• Good spoken English, Tamil, and Hindi (Telugu is an added advantage)
• Polite, patient, and customer-centric attitude
• Basic computer knowledge (CRM / billing system exposure is a plus)
• Willingness to learn about silk sarees and premium retail products

Why Join Us

• Opportunity to work with a reputed premium heritage silk saree brand
• Professional retail and customer experience exposure
• Structured training on products and service etiquette
• Stable work environment with career growth opportunities
• Attractive employee benefits and supportive team culture

We look forward to discussing how your skills and experiences align with the role and our company's goals. Should you need to reschedule or have any questions, please feel free to contact us at [Rajeshwari HR - 9025897995/ Pooja HR - 6379190953]

Thank you, and we look forward to meeting you.

Greetings from Wedtree

Job Type: Permanent

Pay: ₹15,000.00 - ₹40,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person