Customer Support Associate (Fully Remote)

About Wellnite

Wellnite is a fast-growing mental health and healthcare technology company helping thousands of patients connect with therapists and psychiatrists across the United States.

We are looking for a creative, empathetic, and resourceful Customer Support Associate who enjoys solving problems and helping people.

What You'll Do

• Answer patient and provider questions via phone, email, SMS, and chat
• Investigate issues and find solutions independently
• Help patients schedule, reschedule, and manage appointments
• Work closely with operations, billing, and provider teams
• Improve processes and suggest better ways to serve customers
• Escalate urgent issues when needed

What We're Looking For

• Fluent English (written and spoken)
• Excellent internet connection and quiet workspace
• Strong problem-solving skills
• Empathetic and patient when dealing with customers
• Creative thinker who can think outside the box
• Self-starter who enjoys taking ownership
• Ability to work U.S. business hours

Bonus Points

• Healthcare experience
• Customer service experience
• Experience using CRM, Google Workspace, or AI tools

Work Schedule

• 8 hours per day
• 5 days per week
• Must work one weekend day (Saturday or Sunday) each week
• Two days off per week
• Must be available during U.S. business hours
• Full-time remote position
• Reliable high-speed internet and quiet work environment required

Salary

• Base Salary: $500 USD per month
• Performance Bonus

Pay: Rs125,000.00 - Rs167,000.00 per month

Work Location: Remote