Customer Support & Brand Executive

Job Title: Customer Support & Brand Executive (Sales Focus)

Location: Bhopal

Job Summary

We are looking for a proactive and customer-focused Customer Support & Brand Executive to manage inbound and outbound calls, handle customer inquiries, drive sales conversions, and support brand initiatives. The ideal candidate should have hands-on experience with Zoho CRM for tracking leads, managing customer data, and ensuring a seamless sales process.

Key ResponsibilitiesCustomer Support & Sales

• Handle inbound and outbound calls to manage customer inquiries, explain products/services, and convert leads into sales.
• Follow up with leads generated through marketing campaigns and update all interactions in Zoho CRM.
• Achieve and exceed sales conversion and lead generation targets.
• Maintain an organized database of leads, prospects, and customer feedback in Zoho CRM.
• Identify and pursue cross-selling and up-selling opportunities.
• Coordinate with the sales and marketing teams to ensure a consistent brand experience across all channels.

Lead Generation & Brand Promotion

• Execute telecalling campaigns to generate leads and re-engage dormant customers.
• Use Zoho CRM analytics and dashboards to track performance and sales funnel progress.
• Represent the brand positively during every customer interaction.
• Collect and report customer insights to support marketing and branding strategies.

Job Type: Full-time

Pay: From ₹300,000.00 per year

Application Question(s):

• Current CTC/Expected CTC
• Notice period

Experience:

• Customer support: 1 year (Required)

Work Location: In person