Customer Support Center (CSC) Supervisor

FIRST POSTING TO ENROLLED ONEIDA TRIBAL MEMBERS ONLY

To see full position description, click on the attachment in the Additional Information section below.

Salary : $73,050-$116,875/Annually - Salary is Negotiable (Employees will receive 5% below the negotiated pay rate during their probationary status.)

Responsible To : Digital Services Manager

Summary : The Customer Support Center (CSC) Supervisor oversees CSC staff and ensures end users receive high‑quality, timely support. This role manages incident intake, prioritization, and resolution while monitoring and coordinating daily CSC operations. The Supervisor develops and maintains support policies and procedures, plans staffing and capacity needs, evaluates performance, and drives continuous improvement. When needed, this position also assists with escalated issues through in‑person, hands‑on support. Continuation of this position is contingent upon funding allocations

Minimum Qualifications : Applicants please clearly state how you meet these qualifications on the application/resume.

• Bachelor’sdegree in a technology related field or combination of education/experience may be considered.
• Industry Standard Certification in either Comptia A+, ITIL Foundation, or HDI Support Center Manager/Leader
• Five (5) years of experience in any combination of the following:

• Three (3) years supervisory experience in an Information Technology environment.
• An equivalent combination of education and experience may be considered.

Must provide a copy of diploma, license, degree or certification upon employment.