Customer Support Consultant

Why EposNow…

Epos Now is a market-leading Fin-Tech business with a growing international presence. As a cloud-based software provider, our passion is to help small businesses grow and thrive.

We proudly deliver a top customer service experience to our customers across the world, with offices in USA, Australia, and the UK.

Our company values are easy to explain – we are dynamic, human, honest and passionate about providing awesome service.

We are quickly expanding our customer service teams to support future growth - it’s an exciting time to join!

In the role, you will do?

• Problem solving on a daily basis to reach a satisfactory outcome for clients and the company
• Use your passion for customer service and your exceptional communication skills to ensure your Epos clients have a positive and memorable experience.
• Listen to customer needs and identify opportunities
• Deliver awesome service

What do you need to apply?

• A passion for providing an exceptional customer experience
• Outstanding communication skills
• The drive to excel
• Adaptability and willingness to learn
• Confidence and a positive attitude

What might help your application?

• Phone based customer service experience
• Previous experience exceeding targets/KPIs
• Demonstrated ability to problem solve with customers

What will you get in return?

• 2 weeks fully paid induction training + ongoing training opportunities
• 401k matching
• 19 days PTO plus federal holidays
• Medical including dental and vision
• Fun & high performance culture with smart business casual dress & regular social events
• Career progression opportunities – our philosophy is to promote internally
• Loads of employee benefits through our award winning program

For a career that’s great from Day One and gives you plenty of opportunities for growth, choose EposNow

If you are ready to begin your career with us, please "APPLY NOW"

Job Type: Full-time

Pay: $38,000.00 - $42,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience:

• Hospitality: 1 year (Preferred)
• Call center: 1 year (Preferred)
• Customer service: 1 year (Required)

Language:

• English (Required)
• Spanish (Required)

Work Location: In person