Customer Support Coordinator

Be the voice of a company that values exceptional customer experiences. In this role, you will play a key part in helping customers get the support they need while building strong relationships. If you enjoy solving problems, communicating clearly, and working in a collaborative environment, this opportunity offers stability, growth, and meaningful impact.

Salary, Benefits & Perks

• Competitive salary: QAR 5,500 – QAR 8,000/month (based on experience)
• Performance-based incentives
• Health insurance coverage
• Paid annual leave and public holidays
• Training and career development opportunities
• Supportive team culture
• Opportunities for internal advancement

Schedule

• Full-time position
• 5–6 working days per week
• Rotating shifts may apply (including weekends/holidays as needed)

Key Responsibilities

• Handle customer inquiries via phone, email, and chat
• Resolve issues efficiently while maintaining a positive customer experience
• Track, document, and manage support tickets
• Coordinate with internal teams to resolve customer concerns
• Follow up with customers to ensure satisfaction
• Maintain accurate records of interactions and resolutions
• Identify recurring issues and suggest improvements
• Meet response time and service quality targets

Skills for This Role

• Customer service and client relationship management
• Strong verbal and written communication
• Problem-solving and conflict resolution
• CRM systems and ticketing tools (e.g., Zendesk, Freshdesk)
• Time management and multitasking
• Attention to detail and accuracy
• Active listening and empathy
• Adaptability in fast-paced environments

Requirements

• Previous experience in customer support or a related role preferred
• Strong communication skills in English (additional languages are a plus)
• Basic computer proficiency (Microsoft Office and CRM tools)
• Ability to manage multiple tasks and prioritize effectively
• Customer-focused mindset with a proactive approach

About the Company

Usa Service BD LLC is a service-driven organization committed to delivering reliable and efficient support solutions. The company focuses on customer satisfaction, operational excellence, and continuous improvement.

Why Work With Us

• Join a growing company with a strong customer-first approach
• Build valuable experience in customer support and service operations
• Access ongoing training and skill development
• Work in a collaborative and inclusive environment
• Clear pathways for career growth and advancement

الراتب المدفوع: QAR١٧٫٠٠ لكل ساعة

موقع العمل: بشكل شخصي