Customer Support Coordinator(English & Chinese)

Job Overview

We are looking for a Bilingual Client & Order Coordinator to serve as the key point of contact between our U.S. clients and China suppliers. This role is primarily client-facing, responsible for understanding customer requirements, confirming all order details, and ensuring accurate execution through supplier coordination.

The ideal candidate is highly organized, detail-oriented, and comfortable managing communication in both English and Chinese on a daily basis.

Key Responsibilities

• Coordinate purchasing activities, including RFQs, order placement, and delivery tracking
• Communicate with suppliers to confirm pricing, specifications, and timelines
• Serve as a liaison between suppliers and U.S. clients to ensure clear and accurate communication
• Monitor order progress and proactively resolve delays or issues
• Maintain and update purchasing records, contracts, and documentation
• Assist in cost analysis and vendor comparison
• Support general administrative tasks related to procurement and operations

Qualifications

• Fluent in both English and Chinese (written and verbal)
• 1–3 years of experience in purchasing, procurement, or a related administrative role
• Strong communication and coordination skills
• Detail-oriented with excellent organizational abilities
• Proficient in Microsoft Excel and basic office tools
• Ability to manage multiple tasks and meet deadlines

Preferred Qualifications

• Experience in the stone, marble, or construction materials industry
• Familiarity with international trade or supplier coordination
• Experience working with overseas clients (especially U.S.-based customers)
• Knowledge of basic logistics or shipping processes

Compensation & Benefits

• Health insurance / PTO
• 401K

Pay: From $25.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person