Customer Support (CSR)

Job description:

We are seeking a motivated and customer-focused Customer Service Representative (CSR) to join our team.

Key Responsibilities

• Handle calls.
• Speak with clients/customers to understand issues.
• Verify customer eligibility according to campaign criteria.
• Collect and record accurate customer information in the CRM system.
• Explain the claims process clearly and professionally.
• Schedule appointments or transfers to legal advisors, surveyors, or case handlers when required.
• Follow compliance guidelines and data protection regulations.
• Maintain high levels of customer service and empathy when dealing with vulnerable clients/customers.
• Meet daily, weekly, and monthly performance targets.
• Update case notes and maintain accurate records of all customer interactions.
• Follow up with customers regarding claim status when necessary.

Required Skills and Qualifications

• Excellent verbal and written communication skills.
• Strong listening and questioning abilities.
• Only Freshers can apply with good communication skills.
• Ability to handle sensitive conversations professionally.
• Good data entry and computer skills.
• Familiarity with CRM software.
• Ability to work in a target-driven environment.
• Strong problem-solving skills and attention to detail.

Key Performance Indicators (KPIs)

• Number of calls handled per day.
• Qualified leads generated.
• Conversion rate (leads).
• Customer satisfaction scores.
• Data accuracy and compliance adherence.
• Attendance and productivity metrics.

Working Hours & Schedule

• Shift Timing: 1:00 PM – 10:30 PM (Mon - Thurs)
• Friday: Half day (2:30PM to 9:30PM)
• Saturday: Half day (2:00PM to 8:00PM)
• Sunday: Off (fixed weekly off)

Note: Manadatory to be in the office before 10 mints of shift time.

Benefits

• Company-provided meal (Dinner)
• Supportive & Professional work environment
• Growth opportunities
• Pre - Job Training
• Annual Leaves/Paid holidays

Job Type

• Office Based (Onsite)

Pay: Rs30,000.00 - Rs35,000.00 per month

Work Location: In person