Customer Support & Dispatch Specialist

Job Description

We are seeking a Customer Support & Dispatch Specialist assist customers with inquiries, resolve issues, and ensure a positive experience. Strong communication, problem-solving skills, and a customer-centric mindset are essential.

Qualification: Diploma or Bachelor’s Degree

Experience: 1-2 years

Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media in a professional and friendly manner.
• Provide timely and accurate information regarding products, services, and policies.
• Troubleshoot and resolve customer issues or escalate to the appropriate department when necessary.
• Document customer interactions in the CRM system and track follow-up actions.
• Identify and suggest improvements to processes to enhance the customer experience.
• Collaborate with other team members and departments to ensure a smooth customer experience.
• Stay updated on product and service updates to provide accurate support.
  
  

Requirements

• Diploma or Associate’s or Bachelor Degree
• 1-2 years of customer service experience
• Proficiency in CRM systems
• Strong communication skills (verbal and written)
• Ability to resolve customer issues
• Excellent problem-solving and multitasking abilities
• Familiarity with customer support software and ticketing systems
• Positive customer-focused attitude
• Ability to work independently and as part of a team
• Maintain professionalism in high-pressure situations