Customer support engineer - Middle East region - F/M

As aCustomer Support Engineer based in the UAE, you'll be the crucial link betweenExail's innovative technology and our valued clients in the Middle East. You'llensure the seamless integration and operation of our diverse product range,including maritime navigation, motion simulation, and USV systems. This roleoffers a unique opportunity to gain hands on experience with a wide spectrum ofadvanced technologies and contribute directly to customer success.

KeyResponsibilities:

• CustomerChampion: Represent Exail with professionalism and expertise, buildingstrong relationships with clients both remotely and on-site.
• RemoteTechnical Support:
  • Respondpromptly to customer inquiries via hotline, email, and other channels.
  • Accuratelydocument, analyze, and report customer issues within our database.
  • Performlocal maintenance and testing of Exail and customer equipment.
• On-SiteExpertise:
  • Conductpre-surveys, installations, commissioning, training, demos, and provideexpert technical assistance.
  • Preparedetailed reports and follow-up on all on site activities.
  • Travelextensively within the Middle East, with occasional international travel,including to our French headquarters.
• InternalCollaboration:
  • Workclosely with sales, project, and maintenance teams to ensure seamlesscustomer support.
  • Providetechnical expertise during pre sales and post sales activities.
  • Stayup to date with product developments through regular interaction withproduct managers in France.
• ContinuousImprovement:
  • Engagein continuous training to enhance your knowledge of Exail products.
  • Contributeto the development and improvement of support procedures and toolsli>
  • Shareknowledge and expertise within the support team.

Travel: Approximately 30% (up to 110 days/year), primarily within the Middle East, with occasional international travel.