Customer Support Executive

Who We Are?

Timelessly inspired, endlessly enhanced- RENÉE Cosmetics is an Indian makeup brand that's redefining beauty with its range of high-quality, cruelty-free, and FDA-approved innovative range of products. RENÉE believes in empowering women to own and enjoy their bold, ambitious persona and let their glam do the talking.

If you’re a Customer Support Executive, who loves what you do, then please do join us, we’d love to hear from you.

Job Location: Bodakdev / Ujala Circle

What you will be doing? (Your key responsibilities):

• Addressing customer queries, concerns, and complaints through various channels such as phone, email, live chat, or social media.
• Coordinating and communicating with other departments such as sales, logistics, or technical support to ensure issue resolution.
• Gather customer feedback, suggestions, and insights to identify areas for improvement and help enhance the overall customer experience.
• Checking Cred orders. To arrange the delivery on time.
• Checking duplicate orders and making calls to customers for order confirmation.
• NDR-Doing NDR calls to confirm RTO and re-attempt with customers, submitting the data to logistics.
• Follow-ups for delivery and maintaining RTO refunds.

You are a pro at:

• Knowledge of all our products
• Handling Customers

You ace the following powers:

• Accountability
• Flexibility
• Problem-Solving
• Being Result Oriented
• Being great at Relationship Building

Why should you jump on our bandwagon?

• You will be experiencing the journey with the fastest-growing cosmetics firm in India.
• You will be part of an amazingly vibrant & passionate team (which is fun).
• You will grow immensely in the journey with our mission to revolutionize the cosmetics industry.
• Get a whopping 50% discount on all Renee products.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Bodakdev, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• English (Preferred)

Work Location: In person