Customer Support Executive

Job Profile - Customer Support Executive

Education Requirement :- Graduate in any discipline

Experience Requirement :- Minimum 2 years in E-commerce Customer Support

Location :- Work From Home (India)

Job Type :- Full-time

Compensation Range :- ₹3 - 4 LPA (Based on Experience)

Role Overview

We are looking for a proactive and customer-first Customer Support Executive to manage end-to-end customer queries across channels. The ideal candidate has prior experience handling e-commerce support, is confident in spoken English, and can resolve issues with empathy, clarity, and speed.

You will act as the voice of Rustorange—ensuring every customer interaction feels smooth, helpful, and warm.

Key Responsibilities:

• Handle customer queries across calls, WhatsApp, Instagram DMs, email, and chat.
• Provide accurate information on orders, deliveries, sizing, availability, return/exchange policies, and offers.
• Track and resolve concerns related to delayed shipments, cancellations, refunds, product issues, and exchange requests.
• Coordinate with internal teams (warehouse, logistics, production, catalog, and design) for quick resolutions.
• Maintain clear customer records and update status in shared trackers/CRM.
• Ensure high customer satisfaction with polite, timely, and solution-oriented communication.
• Escalate recurring issues or critical cases to the manager with proper documentation.
• Support peak sale periods and festive season query load smoothly.

Skills & Competencies:

• Minimum 2 years experience in e-commerce customer support (D2C brand experience preferred).
• Excellent spoken English and clear communication skills (Hindi is a plus).
• Strong customer handling and problem-solving attitude.
• Comfortable managing multiple conversations across channels simultaneously.
• Familiarity with e-commerce workflows: order tracking, RTO, COD issues, exchange/refund cycles, courier coordination.
• Basic proficiency in Google Sheets / Excel and shared documentation tools.
• Calm under pressure and able to handle escalations professionally.
• High ownership, empathy, and ability to represent the brand tone.

Preferred Candidate Profile

• Prior experience with e-commerce brands.
• Has worked on WhatsApp/Instagram support and understands social commerce etiquette.
• Customer-friendly personality with patience and a positive approach.
• Comfortable working independently in a remote setup.

About Rustorange

Rustorange is a fast-growing contemporary modern Indian wear design studio. It is known for its trend setting designs and leads the industry in developing new

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Why Join Us

As a creatively-led brand, we’re not just creating clothes — we’re nurturing a space where creativity blooms, stories are told through design, and every piece holds a heartbeat.

We’re on a mission to build a community where creative minds lift each other, grow fearlessly, and turn dreams into something you can wear and live every day.

Come, be a part of something beautiful. Let’s build a world where fashion feels like home.

How to Apply

Send your resume and portfolio link to shally.sunekha@rustorange.com with the subject line “Customer Support Executive”.

Job Type: Full-time

Pay: ₹300,000.00 - ₹400,000.00 per year

Work Location: Remote