Customer Support Executive

Job Role: Customer Experience Executive

Industry: Automobile

Location: Rajouri Garden, Delhi

Department: Customer Support/Operations

Responsibilities:

• Handle inbound and outbound calls, chats, and emails related to customer queries, complaints, and service requests.
• Provide accurate information regarding products, services, warranties, and order status.
• Coordinate with field teams, vendors, and logistics partners to ensure timely service delivery.
• Maintain detailed and accurate records of customer interactions and transactions in CRM.
• Follow up with customers to ensure issue resolution and satisfaction.
• Escalate unresolved cases to the appropriate department while ensuring timely closure.
• Collect feedback from customers to identify improvement opportunities.
• Achieve daily and monthly performance metrics, including response time and customer satisfaction targets.

Qualifications & Experience:

• Bachelor’s degree or equivalent qualification.
• Minimum 2 years of experience in customer service, preferably in e-commerce, automotive, or service based industries.
• Excellent verbal and written communication skills (English & Hindi).
• Strong listening, empathy, and problem-solving skills.
• Ability to multitask and work under pressure.
• Basic knowledge of CRM systems, Excel, and ticketing tools is an advantage.

Preferred Attributes:

• Experience in handling product or service complaints.
• Strong coordination skills with cross-functional teams.
• Customer-first attitude with a focus on quality and service excellence.

Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹417,165.94 per year

Experience:

• Customer support: 2 years (Required)

Work Location: In person