Customer Support Executive

YOUGotaGift is the leading marketplace for digital gift cards in the UAE and KSA. We connect consumers and businesses to a diverse range of digital gifting solutions. Our digital gifting platform is used by individuals and businesses to celebrate, reward, motivate and show appreciation to friends, loved ones, employees, customers and business partners. Our business solution has also been adopted by major customer loyalty programs across leading banks, airlines delivering unparalleled choice of rewards, a memorable customer service experience, and best-in-class technology tailored to partner needs.

We are looking for a dedicated Customer Service Representative to provide exceptional support to our clients. The ideal candidate should have excellent communication skills in both English and Arabic, a problem-solving mindset, and at least one year of experience in customer service.

Key responsibility:

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
  

• Resolve complaints and issues efficiently, ensuring customer satisfaction.
  

• Maintain accurate records of customer interactions and transactions.
  

• Collaborate with internal teams to improve service processes.
  

• Provide product or service information to customers clearly and accurately.
  

  
  
  
  

Requirements

• Minimum 1 year of customer service experience.
  

• Excellent communication skills in both English and Arabic.
  

• Strong problem-solving abilities and attention to detail.
  

• Ability to work in a fast-paced environment and handle multiple tasks.
  

• Comfortable working in a shift-based schedule.
  

  
  
  
  

Benefits

Why Join Us

A collaborative and dynamic work environment with opportunities for growth and development

Competitive salary and benefits package

Work with a dedicated team committed to making a positive impact on client experiences

Exposure to a diverse range of clients and industries

At YouGotaGift, we value innovation, collaboration, and client satisfaction. Join us to help create impactful and lasting relationships that drive success and growth for our clients and our company. Apply now and become part of our exciting journey