Customer Support Executive

Status : Open

Location : Karachi

Salary : Would be based on experience

JOB DESCRIPTION

CreatifSoft is looking for a passionate, result-driven and highly motivated “Customer Support Representative”. The ideal candidate must be capable of maintaining a good relationship with customers. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Skills required

• Excellent communication and presentation skills.
• Negotiating and Customer relationship skills.
• Ability to multi-task, and manage time effectively.
• Confidence and persistence.
• Patience and self-motivation.

Job Responsibilities

• Maintain a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Deal with our international and local customers on call, emails and live chat.
• Acknowledging and resolving customer complaints.
• Keeping records of customer interactions, transactions, comments and complaints.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Perks and Benefits

• Market Competitive Salary.
• Growth Opportunities.
• Transport Allowance.
• Weekly Recreational Activities
• Yearly Pakistan tour.
• Relaxed Working Environment.
• Complimentary Meal.
• Monthly Rewards.
• Paid leaves.

JOB DETAILS

• Industry: IT
• Functional Area: Customer Services / Support
• Total Positions: 5 Post
• Job Shift: First Shift (Day)
• Job Type: Full Time/Permanent
• Job Location: Gulshan-e-Iqbal, Karachi, Pakistan
• Gender: Female / Male
• Minimum Education: Bachelor / A-Level
• Career Level: Entry Level
• Experience: 2 to 3 years.

Here's How You Can Apply For This Position

Send your CV and Cover Letter at hr@creatifsoft.com with the name of the position in the subject line. You can also fill the form , so we can reach out to you ourselves.