Customer Support Executive

Department: Customer Support
Location: Gulshan-e-iqbal
Salary Range: Rs. 60,000 – Rs. 70,000 per month
Job Type: Full-Time
Job Timing: 6:00 PM – 3:00 AM (Night Shift)

Job Summary:

We are looking for a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, resolving complaints, and ensuring a smooth customer experience through professional communication and timely support.

Key Responsibilities:

• Respond to customer inquiries via call, email, and chat in a timely and professional manner.
• Resolve product or service problems by clarifying the customer’s complaint.
• Maintain accurate records of customer interactions and transactions.
• Follow up with customers to ensure their issues are resolved.
• Coordinate with internal departments to provide accurate information.
• Handle complaints, provide appropriate solutions, and ensure customer satisfaction.
• Maintain knowledge of company products, services, and policies.
• Meet daily and monthly performance targets.
• Escalate complex issues to the relevant department when required.
• Provide feedback to management regarding recurring customer concerns.

Requirements:

• Bachelor’s degree in Business Administration or related field (preferred).
• 1–3 years of experience in customer support or call center role.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to work in rotational shifts (if required).
• Basic knowledge of CRM software and MS Office.

Job Type: Full-time

Pay: Rs50,000.00 - Rs60,000.00 per month

Work Location: In person