Customer Support Executive

Key Responsibilities

• Monitor fleet dashboards, vehicle movements, trips, GPS locations, and driver safety alerts.
• Respond to operational alerts and communicate with clients, drivers, and internal teams as required.
• Provide timely updates and support regarding fleet activities and incidents.
• Identify and report issues related to driver behavior, vehicle activity, device status, connectivity, and platform alerts.
• Verify video evidence and escalate incidents according to company SOPs.
• Maintain accurate incident logs, customer interactions, shift handover notes, and daily reports.
• Monitor device health, GPS connectivity, SIM status, and camera functionality.
• Coordinate with technical support and operations teams to ensure prompt issue resolution.
• Work in rotational shifts, including nights, weekends, and public holidays.

Requirements

• Experience in customer support, call center operations, fleet monitoring, GPS tracking, logistics support, telematics, or control room operations will be preferred.
• Fresh graduates are encouraged to apply.
• Excellent verbal and written communication skills.
• Strong customer handling and problem-solving abilities.
• Good computer skills and ability to work with monitoring dashboards and software platforms.
• Strong attention to detail and ability to work in a fast-paced environment.
• Ability to communicate professionally with clients and internal stakeholders.
• Willingness to work in rotational shifts.

Qualification

• Bachelor's degree or diploma preferred.
• Fresh graduates with strong communication skills, computer proficiency, and a willingness to learn are encouraged to apply.

Benefits

• Professional training and career development opportunities.
• Exposure to modern fleet monitoring and telematics technologies.
• Supportive and collaborative work environment.
• Market-competitive salary package.

Pay: Rs50,000.00 - Rs60,000.00 per hour

Work Location: In person