Customer Support Executive (CSE)

About Us:
Rezoni is one of India’s fastest-growing tech accessory startups, known for stylish and protective phone cases loved by thousands across the country. We’re a design-first, customer-obsessed brand dedicated to providing high-quality products and a world-class customer experience.

Website : www.rezoni.com
Instagram : @shoprezoni

About the Role:
We are looking for a Customer Support Executive who can confidently handle customer queries through email, chat, and occasional phone calls. The ideal candidate will have a strong background in e-commerce support and is skilled in resolving issues related to orders, returns, refunds, and product-related queries.

Key Responsibilities:

• Respond to customer queries via email, live chat, and calls, with a primary focus on written communication.
• Handle concerns related to orders, returns, refunds, exchanges, and product information.
• Maintain accurate records of customer interactions and follow up promptly when needed.
• Collaborate with internal teams to ensure timely issue resolution.
• Uphold a high standard of professionalism and empathy in every customer interaction.

Requirements:

• Minimum 1–2 years of experience in customer support, preferably with an e-commerce platform or product-based brand.
• Strong command over email and chat support tools and etiquette.
• Confident in handling calls, though this is a secondary channel.
• Excellent communication skills in English and Hindi.
• Experience with platforms like Shopify, Shiprocket, or Shipway is a significant advantage.
• Ability to multitask, prioritize, and perform under pressure in a fast-paced environment.

Preferred Skills:

• Familiarity with order management systems, logistics platforms, and customer ticketing tools.
• Quick learner with a solution-oriented mindset and a high sense of ownership.

Job Types: Full-time, Permanent

Pay: ₹22,000.00 - ₹36,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• Customer service: 2 years (Required)

Language:

• Hindi (Required)
• English (Required)

Work Location: In person

Speak with the employer
+91 7829912821