Customer Support Executive (CSE)

Job Title: Customer Support Executive

Location: Bangalore, Karnataka (On-Site)

Process: Voice

Experience: Freshers & Experienced candidates are eligible

Salary:

• Freshers: ₹20,000 CTC
• Experienced: ₹23,000 - ₹28,000 CTC

Qualifications & Requirements:

• Willingness to work in Night Shift (8 PM - 5 AM PST)
• Strong English communication skills (both verbal & written)
• Ability to draft professional emails and comprehend responses
• CRM tool experience is preferred
• Work experience required for undergraduates

Key Responsibilities:

• Obtaining records and bills from facilities via email and phone
• Requesting records and bills through various channels (email, fax, chart swap, chart request, etc.)
• Calling facilities and following up on pending tasks
• Updating CRM tools with record and bill statuses
• Maintaining professional telephone etiquette with a polite and courteous approach
• Actively listening and handling calls with confidence

Technical Skills:

• Basic knowledge of MS Office (Word, Excel, Outlook)
• Familiarity with CRM software is a plus
• Good understanding of internet-based applications

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Monday to Friday
• Night Shift (US Shift)

Work Mode: On-site only (Bangalore, Karnataka)

We request HR to initiate the hiring process at the earliest. Please confirm the next steps and any additional requirements from your end.

Looking forward to your prompt response.

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹28,000.00 per month

Benefits:

• Food provided
• Health insurance
• Life insurance
• Provident Fund

Experience:

• International voice process: 1 year (Required)

Location:

• Bengaluru, Karnataka (Required)

Work Location: In person