Customer Support Executive (CSE)

Job Title: Customer Support Executive
Location: WFO/Vasai
Employment Type: Full-Time

Job Description:
We are looking for a friendly and proactive Customer Support Executive to join our. The role involves handling customer queries , managing order-related concerns, ensuring timely resolutions, and delivering a delightful customer experience across various platforms including WhatsApp, Instagram, and email.

Key Responsibilities:

• Respond promptly to customer inquiries via chat, email, and social media.
• Resolve product/order issues and track order status efficiently.
• Maintain customer satisfaction and build lasting relationships.
• Coordinate with internal teams (warehouse, logistics, production) for resolutions.
• Maintain accurate records of customer interactions.

Requirements:

• Excellent communication skills in English and Hindi.
• Prior experience in e-commerce or customer service preferred.
• Basic computer skills and social media familiarity.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Leave encashment
• Paid sick time

Experience:

• Customer support: 1 year (Preferred)

Location:

• Virar, Mumbai, Maharashtra (Preferred)

Willingness to travel:

• 100% (Required)

Work Location: In person