Customer Support Executive (CSE)

After Sales customer support

Objective:

To ensure complete customer satisfaction after the product/service has been delivered by providing timely support, managing complaints, coordinating resolutions, and building long-term customer relationships.

Key Responsibilities:

· Act as the primary point of contact for all post-sale customer queries, complaints, and support needs.

· Coordinate with internal departments (technical, logistics, service) to resolve issues efficiently and within deadlines.

· Maintain accurate logs of customer complaints, service requests, and resolutions using CRM or ticketing systems.

· Follow up with customers to ensure issues are resolved and feedback is collected for quality improvement.

· Guide customers regarding warranty claims, returns, replacements, and service terms.

· Schedule and dispatch technicians for on-site visits and track service fulfillment status.

· Provide status updates to customers and keep them informed throughout the support process.

· Maintain service records, customer feedback logs, and internal reports for management review.

· Support customer retention efforts by ensuring positive post-sale experiences and relationship management.

Preferred Profile:

· Prior experience in customer service, after-sales support, or service coordination is advantageous.

· Good verbal and written communication skills.

· Ability to multitask, handle pressure, and maintain professionalism with customers.

· Familiarity with CRM tools, complaint tracking systems, or Excel reporting.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Work Location: In person