Customer Support Executive (E-commerce)

Juggernaut Commerce is a fast-growing digital marketing and e-commerce solutions company based in Karachi, Pakistan, with clients across the United States, United Kingdom, and Australia. We specialize in Amazon Wholesale, Private Label, Dropshipping, SEO, PPC, and marketplace account management. Our mission is to help brands grow with smart, tailored, and performance-driven strategies.

We’re passionate about nurturing talent and providing hands-on experience that accelerates both personal and professional growth.

Role Overview

Juggernaut Commerce is looking for a Customer Support Executive to provide exceptional support to customers across our eCommerce brands. The ideal candidate should have strong communication skills, attention to detail, and the ability to resolve customer queries professionally.

Female candidates are encouraged to apply.

Key Responsibilities

• Respond to customer inquiries via email and live chat.
• Handle order status updates, returns, refunds, and exchanges.
• Resolve customer complaints and provide appropriate solutions.
• Update customer information in CRM and order management systems.
• Coordinate with internal teams to ensure timely issue resolution.
• Maintain high customer satisfaction and service quality standards.

Requirements

• Intermediate or above.
• 1–2 years of experience in Customer Support or a similar role.
• Excellent written and verbal English communication skills.
• Good proficiency in MS Excel and Google Sheets.
• Strong problem-solving and multitasking abilities.
• Experience with Shopify, Gorgias, Zendesk, or similar platforms is a plus.

Why Join Juggernaut Commerce?

• Competitive salary package.
• Career growth opportunities.
• Supportive and collaborative work environment.

Position Details

• Job Title: Customer Support Executive
• Location: Karachi, Pakistan (onsite)
• Job Type: Full-time

Job Type: Full-time

Pay: Rs45,000.00 - Rs65,000.00 per month

Application Question(s):

• What's your Expected salary?
• What's your current salary?
• what's your notice period ?
• How many years of customer support experience do you have?

Work Location: In person