Customer Support Executive - Female

Introduction:

NEDO PAKISTAN provides Software, Hardware and Product Development Solutions Services to the high profile clients ranging from R&D organizations, OEMs, Industrial Organizations, Telecom Operators of Pakistan and Government Institutions for last 25 years with the continued support of our valued suppliers around the country. For further details on our Products, and other information, you may please visit our website www.nedogroup.com and www.Nedopakistan.com. We are having head office at Karachi and branch offices in Lahore and Islamabad.

Currently we are looking for the post of Customer Support Coordinator- Female for our TMS Division (Karachi).

Job Responsibilities:

• Coordinate and supervise the software support team to ensure timely and efficient delivery of services.
• Monitor ongoing support activities including installation, configuration, troubleshooting, and application deployment.
• Act as the primary point of contact between clients and the technical support team for scheduling, updates, and follow-ups.
• Organize and manage team schedules, task assignments, and progress tracking.
• Ensure timely completion of tasks such as software installations, onsite/online troubleshooting, and product demonstrations.
• Prepare and maintain reports on support activities, client feedback, and team performance.
• Assist in planning and organizing client visits, demonstrations, and presentations.
• Maintain clear communication with internal departments to support workflow and resolve coordination issues.

Qualifications & Skills:

• Bachelor’s degree in Business Administration, Project Management, or any related field.
• Experience in coordination, or support roles (IT environment preferred but not required).
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and coordinate with cross-functional teams.

Experience: Minimum 1 Year

Industry: Importers / Distributors / System Integrator

Functional Area: Client Services & Customer Support

Job Type: Full Time / Permanent

Job Location: SMCH Shahrah-e-Faisal, Karachi, Pakistan

Timings: Monday – Friday (09:00 AM – 06:00 PM), Alternate Saturday (09:00 AM – 05:00 PM)

Gender: Female

Job Type: Full-time

Work Location: In person